CertiPUR-US launches online learning course

Rochester Hills, Michigan – CertiPUR-US has launched a free online certificate course to teach in-store sales staff and customer service workers about flexible polyurethane foam certification.

The course takes 20 minutes to complete, and is designed to prevent inaccurate claims and misinformation being given to consumers, CertiPUR-US said.

The interactive course explains what it takes to meet the CertiPUR-US programme’s product certification guidelines, and the importance of making only accurate claims about the programme.

“The need to educate retail sales and customer service staff became apparent after CertiPUR-US mystery shoppers observed many giving customers misleading and inaccurate information,” said Mike Crowell, CertiPUR-US’s executive director. “This short course, which can be taken from any computer or mobile phone, gives those in the industry knowledge that will enhance their credibility and sales potential.”

The course can be found at www.certipur.us/certificatecourse